on 12-02-2022 16:14
I originally ordered Virgin M100 in mid December, My original installation date was January 22th, As the days went on the service request kept rolling onto the next day and then the day before the installation it was cancelled, It was then moved to the 2nd of February and the same thing happened again the service request date just kept rolling and then the installation was cancelled the day before it was meant to take place. It has now been booked for the 18th of February but I fear the same thing is happening again. I am unsure what to do at this point as it seems to just keep getting pushed back and I have now been without any internet since mid January.
Answered! Go to Answer
on 12-02-2022 16:40
on 12-02-2022 16:40
on 14-02-2022 18:00
Hi RobynM98, thanks for the message and sorry to hear that you are having issues with the installation. We do not like faults but do aim to get them resolved as soon as we can and when a installation is keyed we assume that the cables are there, it is not until the installation which we come across these issues. We will be working hard to resolve this and hopefully we can have you installed by your new installation date. All services are subject to availability ^Chris.
on 22-09-2022 17:03
Thanks for replys, I just want to know if it can be re-looked into or as i said if multiple houses want Fibre can this be reconsidered and actioned. I currently have fastest land line internet but want a fibre connection. I believe Gigaclear and BT fibre will come to our area at some point, but as estate has Virgin seems ridiculous i cannot access this service.
Thanks A
25-09-2022 11:12 - edited 25-09-2022 11:12
Hi AH8,
Thank you for reaching back out, we are sorry to hear you are unable to have our services, I advise yourself and anyone else on your side of the road to register your Interest here, the more people the more chance we will be able to install the services.
Regards
Paul.
on 26-09-2022 08:48
Thanks, Will get people to register interest.
Regards A