on 21-03-2022 10:57
Hi we've recently added virgin tv to the already installed virgin broadband. How do I contact the tv box as the virgin wall box is in another corner of the room where the broadband is . We previously had sky tv set up.
Many thanks
Answered! Go to Answer
on 21-03-2022 15:01
Have you not got an engineer appointment booked? I expect they'll add a splitter near to the modem and run a cable around the skirting board.
on 21-03-2022 15:01
Have you not got an engineer appointment booked? I expect they'll add a splitter near to the modem and run a cable around the skirting board.
on 21-03-2022 15:43
We haven't booked one as they said the installation was easy as we already have a wall box fitted .
on 21-03-2022 17:38
Did you let them know that the wall box is on the opposite side of the room from the TV? they might have just assumed your wall box was right behind the TV like ours is.
on 22-03-2022 19:48
We have think it's a conection issue now as we've tried to link to WiFi and there's an issues as the box now comes on with channels to pick put won't connect.
Thanks.
22-03-2022 21:29 - edited 22-03-2022 21:30
If you've connected the coaxial cable and you're not getting a picture then you might need to contact Virgin to register the MAC address, if it's not registered then it won't be allowed to connect to their network.
on 25-03-2022 13:31
Hello Safitz25
Thanks for bringing this to our attention
Can I just ask if you have been able to get this looked at since your last post
If not, let me know asap
Gareth_L