@Dcunni89 wrote:
Hi, still in a contract, they’ve given a new date of 20th for the pull and 27th for install, I’m not happy with that. Christmas without tv and I know for a fact it will change again. They’ve told me I can’t cancel my contract if they don’t install then as id have to pay the remainder of it, I want to speak to an area manager it’s a joke, it’s going to 2 months before it’s done at the earliest, how can they expect us to go through Christmas with not tv and internet
Unfortunately, once an installation has been delayed in this way, you will get no straight or reliable answers from VM. VM's internal communications/processes and relationships with their sub-contractors seem to be so chaotic that events seem to unfold in a completely random fashion. This largely seems to be as a result of automated systems generating new dates for installation activities but with no reference to other parts of the required work sequence. As such, past topics have mentioned on numerous occasions VM tech's turning up to install equipment when there is no cable in place or multiple no-show appointments or tech's turning up at a property with no idea why they have been sent there.
In the meantime, have a look through the many past topics on here about getting some temporary provision while you wait (it has been mentioned that VM have provided a mobile data dongle in some cases) and other suggestions are described on past topics.
Work out your EDF (capped at £240)
https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...
and see if you want to cut your losses and move elsewhere.
If you stay with VM you should be compensated for the failed installation
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...
but the compensation on offer is poor relative to the hassle of having no connection and having to pay for alternatives in the meantime.
A forum team member will reply here in a day or two. They will offer to contact an 'area manager'. That may or may not result in something happening (most likely nothing, for all the reasons mentioned in paragraph 1)!
