Any idea of how to get on tough with instillation team? Been waiting for 4 week's for install but keep getting same message (on phone) from Virgin saying work is getting done.
App said engineering works getting carried out all week but no one's been near.
Installation planned for tomorrow but won't get done without external works.
Going round in circles
0800 052 1734
Thanks for getting in touch, and a very warm welcome to your Community Forum. I am sorry about the problems that you're having with your installation.
I'd like to look into this further for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.