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cjjb86
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Message 1 of 9
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Installation with coax into property cut

Hi 

We've just signed up to VM after being with Plusnet. When openreach came to reinstall the line into the property a few years ago (long story), the installer cut the Virgin Media coax line (see the picture below). 

Is this going to cause an issue for the engineer we have booked? Are they able to run new coax cables into the property with a minimum of fuss and do they carry this kind of kit on the van, or will it involve booking another engineer to come and sort the problem out? 

 

Thanks 

 

IMG_3203.jpg

 

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chenks
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Message 2 of 9
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Re: Installation with coax into property cut

it is going to cause a problem, as the line will need repaired.
the amount of fuss will depend entirely on how easy it is to repair, the current engineer booked may be able to do it, they may not though.

the image is currently not showing so not able to advise any further.
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Very Insightful Person
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Message 3 of 9
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Re: Installation with coax into property cut

I cannot see this being an issue. The old 1st gen isolator box will also require replacement as these have been superseded by inline isolators that are far smaller & perform better. Install techs will carry all the necessary internal/external cables. What they don’t carry is the Siamese type cables used on the drop from the street cabinet.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Roger_Gooner
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Message 4 of 9
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Re: Installation with coax into property cut

If the external cable is damaged VM will sort it out even if it means a new cable being pulled from the cabinet (at a later date though). If the internal cable is cut it's no problem at all to replace it and as @nodrogd says to fit a modern socket.

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chenks
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Message 5 of 9
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Re: Installation with coax into property cut

where is the virgin coax cable in the photo?
all that is shown is the BT master socket with the BT external line coming in?
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cjjb86
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Message 6 of 9
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Re: Installation with coax into property cut

Hey.

Its in the middle of the plastic grommit where the BT coax comes through. 

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chenks
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Message 7 of 9
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Re: Installation with coax into property cut

ah right... it's inside and cut.
yeah you'll need a new cable run to the inside of your property.
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cjjb86
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Message 8 of 9
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Re: Installation with coax into property cut

Bumping this

Do we receive a time slot the installer will visit on the day (for example we’ve booked the 13:00-18:00 slot, is it standard to get an email or a phone call on the day with a more exact time)

Thank you! 

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Very Insightful Person
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Message 9 of 9
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Re: Installation with coax into property cut

in the way VM look at threads bumping can put you to the back of their queue system - that apart to your question

i dont think the system gives any more info than you have however i believe the tech will/may ring you a little time before he gets to you - usually as they leave the job before yours

i dont think its guaranteed but thats about it afaik

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Tony
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