We've just signed up to VM after being with Plusnet. When openreach came to reinstall the line into the property a few years ago (long story), the installer cut the Virgin Media coax line (see the picture below).
Is this going to cause an issue for the engineer we have booked? Are they able to run new coax cables into the property with a minimum of fuss and do they carry this kind of kit on the van, or will it involve booking another engineer to come and sort the problem out?
it is going to cause a problem, as the line will need repaired. the amount of fuss will depend entirely on how easy it is to repair, the current engineer booked may be able to do it, they may not though.
the image is currently not showing so not able to advise any further.
I cannot see this being an issue. The old 1st gen isolator box will also require replacement as these have been superseded by inline isolators that are far smaller & perform better. Install techs will carry all the necessary internal/external cables. What they don’t carry is the Siamese type cables used on the drop from the street cabinet.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
If the external cable is damaged VM will sort it out even if it means a new cable being pulled from the cabinet (at a later date though). If the internal cable is cut it's no problem at all to replace it and as @nodrogd says to fit a modern socket.