I would really appreciate someone's insight into this:
18/07/2017 - signed contract for fibre optic broadband 23/08/2017 - booked installation. 8:10 - engineer came just to find out there is no cable to the house and he need to report back to pre-installation team. Said it should be 6-8 weeks to arrange cable pull through 23/08/2017 - 16:05 phone call from Virgin just to confirm the same information, however this time 8-10 weeks. 02/11/2017 - I am calling virgin to ask about progress of my installation and after about 45 minutes (while shifted from one person to another) I am ending up with somebody from pre-installation team who said I should have not been told how long it is going to take as "nobody knows".
To my question whether it is possible to narrow it down to weeks, months or years I am told that it is not possible...
Does anybody have any idea what can be done. What is the point of a company which can not deliver service for half a year?
The reason it takes a long time is they need permission from council/highways to install the ducting to your property which involves digging trenches in the pavement etc. But yes it is annoying granted. What are your other options for providers?
If theres already ducting there then no construction work should be needed. The blockage will be cleared when they pull the old cable out and install the new one. To be honest it sounds like your being given the run around. Either that or the ducting is completely blocked and new ducting needs to be layed, but thats unlikely.
ivo calm down try to relax a bit because you surely will be sorted look at other posts they are told its not in there plans yet so you are almost there now my ave is hopefully live end of jan early feb as my wife says who is never wrong it will be done when its done i had virgin at last house and the wait is driving me mad sorry i will calm down we are with you all the way so keep calm good luck
Shweby wrote: If theres already ducting there then no construction work should be needed. The blockage will be cleared when they pull the old cable out and install the new one. To be honest it sounds like your being given the run around. Either that or the ducting is completely blocked and new ducting needs to be layed, but thats unlikely.
I know it depends from council o council, but my local area DOES show works entries for blocked tees and ducts for my local area.
However, you're right to say that no construction is needed and some councils do not register them as planning applications that show on the roadworks maps, so don't use it as gospel.