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Melstock01
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Installation not working

This morning at 9 am engineer cane to install our boxes - he installed them and left as the software wouldn’t install and said to keep pressing the ok button (stick in verifying and then says connection error). 5 hours later still not working! Phoned virgin told 6-7hrs for the tv to be working and 2-3hrs for a manger to call!   Still no call still no tv! 

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Re: Installation not working

Hi Melstock01, 

 

Thank you for your post. I'm very sorry to hear this. 

 

Is the TV still showing the same error?

 

^Martin

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Melstock01
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Re: Installation not working

Yes I’ve spoken to someone in customer service / apparently now it’s going to take up to 24hrs!  Not a happy new customer as no communication I was told 2hrs when the installation was being done - if I had know this I wouldn’t of allowed the installation and stuck with our sky until your system was working correctly.

 

Thank you for your reply.

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Re: Installation not working

Hi Melstock01,

 

We are sorry to hear this, please keep us posted of any further changes or development to the situation as well as if you have any further questions.

 

Louis

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Melstock01
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Re: Installation not working

I managed to set these up - disappointing that a manager didn’t have the courtesy to return my call - told 2-3 hours - 7 days later nothing!

now trouble with WiFi 🙈

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