We recently moved home and were assured by Virgin that we would be able to get TV and broadband installed at our new address.
But it's been a nightmare. We've been there 3 weeks and although an engineer came on the promised date, he couldn't do anything because the external works hadn't been carried out. Some problem getting the cable through...?
We were given another installation date - but external works still not done - so it's been postponed again. And again!
Customer Services are useless, I get passed from pillar to post and no one can explain why it keeps getting postponed.
And meanwhile, we have no TV, no broadband and unfortunately are even struggling with mobile connection. My son has just started uni, and is meant to be working online at least once a week...
I've emailed Complaints but that can take up to 28 days for a response. It's not possible to actually speak to anyone.
And what concerns me most is will the installation keep getting postponed? Virgin cannot offer any guarantees and I have totally lost faith in them.
Has anyone any suggestions how I can get Virgin to stick to their promised installation date? Or do I just change to Sky who can install before the end of the month?
Any advice would be much appreciated.
