on 07-04-2022 14:43
Trying to sign up to Virgin Media is hell, first I spent months getting my address onto their system and now installation has been delayed twice.
I am a software dev, I need to do interviews using my webcam to get a job and I can't do that, I am not even able to video call my own clients and my old broadband was terminated the day after the first installation date.
I have 0 hope that these guys will get it installed and want to leave, I will switch back to Sky. I can't count on Virgin Media if they can't install. What are the next steps?
on 07-04-2022 15:18
on 07-04-2022 15:56
07-04-2022 16:01 - edited 07-04-2022 16:05
Shame you didn't come here before signing up and cancelling your existing provider as we always recommend retaining that until you have test driven VM for a few days and only then cancel it if you are satisfied with VM. A ~30days of double connectivity is a small price to pay for an insurance policy for continuity.
Do the jump (monthly contract?) and leave the VM installation to play out.
When (if!) it happens... test it for a few days and then cancel it. If you ever come back you will know yiou have a good and working connection.
on 07-04-2022 17:08
If EE fttp really is ready to go in your area then I wouldn't think twice personally but do check with them directly that it is ready to be installed first.
on 07-04-2022 17:34
I'm quite lucky to be in an area where it is and not just them, there are some smaller companies too! I went with Virgin because of the price but for the case of saving a few quid a month I am still waiting.
I always used to believe Virgin were the premium option!
on 07-04-2022 17:40
Take a look at Trustpilot (2.1/5' "poor") and Which? 2022 rankings (second from bottom) to see how premium they are these days.
on 07-04-2022 17:46
on 07-04-2022 17:51
Yeah if/when it works then it can be fine but you will probably need your own premium router for WiFi. Don't forget your 14 day cooling off period too.
on 09-04-2022 17:59
Hi @09loopy0,
Thank you for your posts and welcome back to our community forums. We're here to help.
I'm so sorry to hear that there have been some delays and complications with getting your installation sorted out. I appreciate that it's not ideal, and I do apologise, but for pre-installation queries and concerns I would recommend contacting our pre-installation team directly by calling 0800 052 1734.
They should be able to tell you why the installation has been delayed and when we expect to have a further update on the completion of the necessary work. If, however, you did wish to cancel the order and not wait any longer, they can also advise you of your options with that.
Let us know how things go and what you decide to do either way.
Thanks,