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Installation help

tom-j11
Joining in

I ordered a quickstart Hub for my new flat and it arrived fine, but the Virgin Media outlet in my living room has a cable already in it that runs in to the wall. I can't pull that cable out. That cable has technetix written on it, and seems to run to another box/outlet on the opposite wall. That outlet has an ethernet port in it, I think. 

I don't understand what I'm supposed to do, can anyone help?

3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

Please post some photos.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

IMG20220804090611.jpgIMG20220804090614.jpgIMG20220804090621.jpgIMG20220804090624.jpg

Hey tom-j11, thank you for reaching out and a warm welcome to the community, I am sorry to see you are having some issues with the cabling. 

I can also see you have spoken to the team since posting and have an appointment booked in, please can you keep me updated on how this goes. Thanks 

Matt - Forum Team


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