Installation delayed

[SarahH17]

Hi,

I had an engineer here yesterday to get me set up with broadband and TV. He did all the internal work, set up router etc, and went outside to finish up and he returned and said the cable was damaged so he couldn't connect me. He said they would need to return to repair the exterior cables but didn't know when. 

HELP: I am now 3 days away from being disconnected from my current provider and have no idea when they will be returning. 

[jbrennand]

I would contact your current provider and see if they can extend your contract to a 30-day notice rolling one.

If its not an easy fix, these issues can sometimes drag on for weeks or months.

Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and see if they can help

[Zach_R]

Hi @SarahH17,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that you're facing some issues with your installation which is causing a delay to getting your services. I'm going to send you a private message in a few moments so we can take some details, have a closer look and see if we can offer a clearer picture for you.

Please respond to this when you can and we'll go from there.

Thanks,