on 17-11-2021 22:58
Hi
I ordered virgin back in June 2021. Right before it was about to be installed I got a "delayed notification email". This was followed by virgin offering me a 4g mobile dongle as cable works were required.
At some point I got a another call telling me the company due to do the works had went bust so no updates.
Someone did come to my address to look at the cabling work required but never got back in touch.
Here we are in November, almost 5 months later and my order status says:
What is going on Virgin? Will I get my service this year?
on 18-11-2021 06:03
Do a forum search on "delayed installation", and see what comes up.
The current record seems to be eleven months and still increasing.
08-01-2022 17:05 - edited 08-01-2022 17:07
7 months later and still no further forward or any sign of getting VM.
Can anyone on this forum actually help?
on 09-01-2022 09:31
Hi gw5150, thanks for getting in touch.
Really sorry to hear you've been waiting on an installation for so long. I'd like to take a closer look into it and see what we can do to help - please get back to me via PM (the purple envelope icon) and we'll take it from there.
Tom