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gw5150
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Installation delayed for 5 months

Hi

I ordered virgin back in June 2021. Right before it was about to be installed I got a "delayed notification email". This was followed by virgin offering me a 4g mobile dongle as cable works were required.

At some point I got a another call telling me the company due to do the works had went bust so no updates.

Someone did come to my address to look at the cabling work required but never got back in touch.

Here we are in November, almost 5 months later and my order status says:

Order date: NaN/NaN/NaN

 

What is going on Virgin? Will I get my service this year?

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Andrew-G
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Alessandro Volta
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Re: Installation delayed for 5 months

Do a forum search on "delayed installation", and see what comes up.

The current record seems to be eleven months and still increasing.

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gw5150
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Re: Installation delayed for 5 months

7 months later and still no further forward or any sign of getting VM.

Can anyone on this forum actually help?

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Tom_F
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Forum Team (Retired)
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Re: Installation delayed for 5 months

Hi gw5150, thanks for getting in touch.

 

Really sorry to hear you've been waiting on an installation for so long. I'd like to take a closer look into it and see what we can do to help - please get back to me via PM (the purple envelope icon) and we'll take it from there.

 

Tom 

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