@Nichollsno10 wrote:
Hey. I got my installation date a few days ago so have cancelled my sky package , I then received a message saying my installation date has moved so now I’ll be left with no tv or broadband for 4-5 days. Tried calling to put this right and got transferred between 3 departments and then got hung up on 🙃 can someone from virgin please contact me
Firstly, if you read many threads on this forum you will realise the best course of action when switching to Virgin is to overlap your services until a drop line is pulled from the cabinet to your property. If a duct blockage is found at the time of the line pull then there will be a delay of several days or even weeks while construction permits are obtained & a contractor bought in to dig up the offending section of duct. I would try getting your package extended until it is resolved. You will not be due any compensation as this is an "unforseen" issue at the time of your order.
Also if you are porting a landline number you should only be cancelling TV & Broadband from your old provider. Under OFCOM procedures when you port to a cable provider you should only contact the new provider (Virgin) & they then arrange a date with your old provider to transfer the phone service & cancel the account. Any cancellation notice given directly by you to your old provider could block the porting process & you could lose your number.
VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993
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