Virgin Media Community

[hArDsTyLe2259]

So I was told today from a live chat that my installation was complete and I should have services but noone has been or come in to my house to install anything. I also called a number I was given but was hung up on when I gave my name so im not really sure what to do as I dont want to start paying for a service im not getting.

[hArDsTyLe2259]

I also didnt have anyone call me about any appointments since February this year when I first joined so either they got the wrong house or something else is going on that I dont know of.

[hArDsTyLe2259]

bump

[paultechy]

bumping posts here is a really bad idea, since posts are answered oldest first

[Hayley_S]

Hello @hArDsTyLe2259.

Thank you for reaching out to us on here, sorry for the delay in getting back to you.

I am unable to locate your media account with your forums details, I would love to help you further with this though!

Please can you tell me when you signed up with us for broadband?

Look forward to your response.

[hArDsTyLe2259]

Hi I joined on the 8th February 2021

[Hayley_S]

Thank you for confirming this to me.

Can you tell me if you ever received an email mentioning when your 'go live' / 'installation' date would be?

Many thanks,

[hArDsTyLe2259]

Last one I got was the 12th Feb this year but never had anything done.

[Hayley_S]

Thank you for confirming this, I am sorry about that!

I will send you a private message so I can look into this further.

Look forward to speaking with you.