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Ken1108
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Installation: Hub3.0 Green light flashing

I got QuickStart kit last Saturday.
I have been trying to connect network, but still be no connection.
My Hub3.0, base light is flashing green.
I asked solution via online chat, then checked Service Test.
I was expecting some problem is found, however the result is "No known issues".
I guess the cable in my property has some issue, so I need engineer come to check it.
How do I book the engineer? Is it possible to make engineer appointment via online?

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Very Insightful Person
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Re: Installation: Hub3.0 Green light flashing

have you activated the hub - you make no mention of that fact

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Tony
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Ken1108
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Re: Installation: Hub3.0 Green light flashing

Hi Tony,

Yes. I have texted Virgin and they activated my hub.

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Re: Installation: Hub3.0 Green light flashing

always worth getting back to them and letting them do it again - if that does no good book a tech

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Ken1108
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Re: Installation: Hub3.0 Green light flashing

Do you mean the hub might have issue?

Should I replace it first of all?

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Re: Installation: Hub3.0 Green light flashing


@Ken1108 wrote:

Do you mean the hub might have issue?

Should I replace it first of all?


no - i mean activation just not always go through - so give them a ring and see what they say - they should be able to check if the hub is online - if they cannot see it that would indicate a cable problem which is possible after an earlier disconnection

they cannot test a cable until a hub is in place so self install is always a gamble

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