Last week I upgraded my broadband only package to include TV. An engineer visit was booked for mid Feb and I cancelled my TV contact with existing provider.
Today I have had a text to say the installation is now postponed due to COVID. The only info I have had on my endless call and being passed around is that the engineer has decided to put a hold on the job - no clue on when this will be done now! Also no clue on whether this is specific to my address - we are fine here so no risk specifically!
Since I have already cancelled with Sky I am really tempted to undo the whole thing - nobody can really explain why this has happened and when I will get a new date. Has this happened to anyone else or can anyone give an idea on how long these delays add to the process? I get COVID is a big issue but this date was fine a week or so ago when I agreed to the new package!
