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Install Virgin in new flat, address not showing

studiosamurai
On our wavelength

I'd like to bring Virgin broadband to my new flat, but the address isn't showing properly on the post code checker even though both left and right neighbours show as being fully serviceable.

Is there an error on Virgins database they can update? It's a ground floor flat (terraced house conversion) and the landlord it totally fine with having it serviced. But the address isn't showing as 2 flats at all.

I can see the cable access on the street in front of the property, just like both next door neighbours that are serviceable, why would my address not be showing properly?

Can anyone help me? I'm moving in a week and want to get set up asap.

Thanks! 

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