@Rubes96 wrote:
Hi,
I unknowingly purchased broadband with the quick set up option assuming I would be able to plug the hub directly into the current ports in my house, however specific ports are needed for the VM hubs.
Please could someone help me in booking a technician to wire the house with the appropriate ports.
Thank you
If you could book a 'Quick Start' installation then there must have been a VM connection there at some point in the past.
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.
If no luck, call VM for a tech installation or wait here and a VM forum team member should reply and help you within a few days.
