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Impossible activation request

JamesStreet
Joining in

Ive received this text message "We've activated the new Virgin Media kit. If you haven't already, or if you need more help with setup, use virginmedia.com/qshelp. You need to do this in the next 12 hours." But there is no connection to the house yet and the engineer is booked to come out for a second attempt next week!

What happens after the 12 hours and how can I stop the billing beginning before I even have the connection to the house!

4 REPLIES 4

Paul_DN
Forum Team
Forum Team

Hi James,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, so I can help I will send you an invite into a private chat, once received please accept so I can help further.

Regards

Paul.

Hi how do I reply to the private message you've sent? There isn't a reply option!

Hi James did you get an answer on this? Cheers

JamesStreet
Joining in

I'm connected now, engineer came this morning so will wait and see what works when and how much I'm charged. Thanks for checking.