Ive received this text message "We've activated the new Virgin Media kit. If you haven't already, or if you need more help with setup, use virginmedia.com/qshelp. You need to do this in the next 12 hours." But there is no connection to the house yet and the engineer is booked to come out for a second attempt next week!
What happens after the 12 hours and how can I stop the billing beginning before I even have the connection to the house!
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, so I can help I will send you an invite into a private chat, once received please accept so I can help further.