The majority of customers have no idea what IPv6 is because they're not technical, so nobody can expect them to voice any interest, neither we nor VirginMedia. For that matter, those customers don't know what IPv4 is either. This is all just "the Internet" for them, or worse, they think it's all the Web. 🙂
But we know what IPv6 is, and VM's techies know, and I expect that the company probably *does* want to communicate with customers when it's feasible. After all, a company that doesn't listen to its customers is likely to be heading for trouble in due course.
In any event, there is no harm in asking Support to put us in contact with whoever might want to hear us on this issue. The worse that can happen is that Support refuses because they're not allowed to give us contact details.
What I fear more though is that they'll say "We'll pass it on up", but the message goes absolutely nowhere because of "Constipated Large Company Syndrome", which I've come across all too often as a contractor. (Workforce partitioned into functionally specialized divisions that don't interact except through their division heads, and those heads never rock the boat by pushing the envelope because it limits their promotion prospects.)
Anyway, we can but hope.
But you're right, VM either heads to IPv6 *fast* or its business will be gasping for air before long. IPv4 addresses have run out, and you can't continue to expand an ISP business without address space.
Morgaine.
"If it only does IPv4, it is broken." -- George Michaelson, APNIC.
