Hi Emma_E,
I have already done that probably 5-6 times already with no luck. My address is not in the list when I add my post code, but the house that is literally next door is in that list so I have completed and submitted the form for 5-6 times already with no luck. Nobody called me or anything. I have even booked a home visit through the website again with no luck as I got no feedback, no call, no email, nothing.
This is ridiculous. It seems that it's impossible to get to talk to someone knowledgeable and willing to help.
Oana