Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

I waiting the engineer ?

Mariana1969
Joining in

a month ago

Hello ,im Mariana Bocea I have appointment whit  engginer today is 4 a cloock still waiting  ,what happend ,how long stay whit no internet ,i miss from work 2 days ,Friday and today .

0 Kudos
2 REPLIES 2

Cardiffman282
Trouble shooter

a month ago

Have a look at the automatic compensation you are accruing for missed appointments and total loss of service via the compensation link below. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Kath_P
Forum Team
Forum Team

4 weeks ago

Hi Mariana1969, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been waiting for an engineer visit. Our timeslot for install bookings are usually between 8am - 1pm and 1pm - 6pm. As you have mentioned 4pm, we can only assume your timeslot was between 1pm - 6pm. 

The engineer can turn up at any time during the timeslot. Checking things here, we can see the engineer arrived on time and completed things for you. 

Let us know if you have any further queries or questions. 

Thanks,

Kath_P ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top