Virgin Media Community

[Messymane]

Hi, I don't know if this is the right place to ask about this. I received my router yesterday with the necessary starter items but previously I had Talk talk which just connected to openreach socket. I now find the virgin router has a cable/coax type connection but the only place I found anything like that is at rear of property an old telewest box type with a place it could connect to but there are no power outlets near it so I'm kind of stumped. My go live date is tomorrow (Saturday 4th June) but I wasn't told anything about anyone coming to connect me up , I just received a router kit so not sure what to do? Do I need to call Virgin or wait till tomorrow to see if they already arranged for someone to come on my go live date? Surely Virgin would have a record of whether my property already had the necessary connections?

[Tudor · Accepted solution]

The TeleWest box is where you connect your hub. If you want it moved to another location VM will do it for £25. 

[Anonymous]

Yup the old Telewest point is the one you want. You don't need a power point other than for the hub. You might need to get the new hub activated on 0800 953 9500.