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I need to move the router to another part of the room

230684
Joining in

on ‎18-06-2022 12:56

How do I arrange for the router to be moved please? 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎18-06-2022 13:17

Hi @230684 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Tom_W1
Forum Team
Forum Team

on ‎20-06-2022 17:29

Hi @230684 thanks for your post here in the Community - welcome!
As @newapollo has kindly explained, this is something we can definitely do for you, and it would be a £25 chargeable visit.

Do you still require the help in getting this sorted?

Please let me know if so, and I'll send you a private message to get this arranged.

Many thanks

Tom_W
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