on 18-06-2022 12:56
How do I arrange for the router to be moved please?
on 18-06-2022 13:17
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
on 20-06-2022 17:29
Hi @230684 thanks for your post here in the Community - welcome!
As @newapollo has kindly explained, this is something we can definitely do for you, and it would be a £25 chargeable visit.
Do you still require the help in getting this sorted?
Please let me know if so, and I'll send you a private message to get this arranged.