I need to move the point of connection for the broadband cable.

[GosforthTim1]

Can someone from Virgin please contact me to arrange a time for next Engineer to visit and what the fee (if there is one) will be. It will be very simple job. 

[Andrew-G]

Staff here should be able to book this for you (although I believe they have no control over time and date, you'll have to amend via My Virgin Media if needed), and it'll cost £25 as a non-fault call out, which in my opinion is stonkingly good value for anything involving having a technician visit your home.  

[GosforthTim1]

Thanks Andrew, hopefully someone from Virgin can give me a call or send me a mobile number to arrange an appointment.

Agree with you that £25 is very reasonable. It won’t take the engineer very long to make the switch but they will have to drill a new hole in the wall about a foot from the current one and reposition the inside box.

we are having builders in during February so the job would be best done then.

cheers

Tim

[Tudor]

There is no mobile number. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[GosforthTim1]

Ok thanks, I’ll try the 0345 number - we are on VM for landline.

cheers

Tim

[newapollo]

Hi Tim,

If you have a VM landline then anytime you need to contact VM dial 150 - it's a free call