Hi Ben,
Thank you for reaching out to us in our community and welcome, we are sorry to hear your Builder have accidentally damaged your cable, this is something we can arrange for you, I have tried to locate your account with the details we have for you however I wasn't able.
So I can help further I will send you an invite into a private chat where I can get further details and clear security, once received please click on the purple envelope to accept?
Regards
Paul.
