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I need an engineer

zoomer999
Joining in

on ‎05-08-2022 22:09

Hello! I was told I could do a self install kit for my broadband installation next week.

however the previous tenant had BT. There’s not a virgin media wall socket anywhere I’ve checked. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged.

can someone DM me 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎05-08-2022 23:47

You need to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This is the quickest way as a VM staff member will not get to your post for two or three days.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Steven_L
Forum Team
Forum Team
In response to Tudor

on ‎08-08-2022 15:02

Hi @zoomer999,

Welcome back to the community and thanks for taking the time to post.
I'm really sorry to hear of the issues with your install. Have you been able to speak to the pre-install team as @Tudor recommended or do you need further assistance?

Regards,

Steven_L
 

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