Virgin Media Community

[minimanabrar]

Spoiler

Hi,

I need an engineer to visit me to put a VM wall socket for my new broadband. It's been One day since no WiFi and I am having to use my data.

Can someone please help.

[carl_pearce]

What do you mean "It's been One day since no WiFi"?

[minimanabrar]

My WiFi from my previous provider stopped yesterday. And I have the new Virgin media box, and tried connecting but I had no wall socket which is the one I need for this broadband.

[Roger_Gooner]

Do you instead have a socket installed by one of VM's predecessors such as Telewest or NTL, or do you perhaps have just a cable poking through the wall? If you do, post a photo.

[minimanabrar]

 

Here is image.

[-tony- · Accepted solution]

the connector sticking out of the wall to the right of the telephone box looks like a VM isolator - it has a removable cap - unscrew that and remove it and connect the cable that came with the hub to that and then to the hub

power it up and ring the activation line - if all is ok you should get a solid white light on the hub at the bottom front - if it stays green or flashing green then either the connection is not VM or the line is not connected

if it works you are up and running but it could still do with a tech visit to add the correct wall box - be careful how you book that as they might see it as a mod to a working line and try to charge you a non fault cost of £99 - you would be better to wait for VM here to book something

[minimanabrar]

Thanks very much. I didn't know that and I now have connected my router. I have got WiFi now.

[carl_pearce]

The box you've connected to would normally be hidden behind something like:

So it makes sense that you couldn't see where to plug it in!

[minimanabrar]

I don't have this type of box. But thanks for the help.

[carl_pearce]

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@minimanabrar wrote:

I don't have this type of box. But thanks for the help.

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I was just saying no wonder you couldn't find where to plug it in!