11-10-2019 20:04 - edited 11-10-2019 20:05
Hi I just had my new virgin media hub 3.0 but I don’t have a virgin media wall socket.
I am new to virgin media
How can i get the wall socket ?
I have chosen self install
on 11-10-2019 20:09
you need a tech - wait here for VM or give them a ring
what happened to the wall socket that was there - if they have allowed self install there must have been VM there before
on 11-10-2019 21:46
on 11-10-2019 22:14
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on 12-10-2019 10:55
Self installs are only offered if there has been a service in use at the property in the last few years.
The sockets are VM property & should not be removed, however if the previous occupant was not a Virgin customer or was & then changed provider they may have removed it.
Check on you outside wall for an omni-box which terminates the cable from the street. If this is also missing it gets even more complicated as a repull back to the street cabinet will be required, causing further delays. Omni-boxes are usually brown (as below) but older ones may be grey.
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on 09-04-2020 13:49
I have the same issue, please can someone help
on 09-04-2020 15:15
Hi I’m Jack(23643) a Virgin media Tech
Could you please private message me about this issue. There may be several different things I can do to help but I will need account numbers etc.
If you would like to learn more about receiving £50 of your bill please private message me.
Kind Regards
Jack VMTech
on 04-06-2020 12:40
on 07-11-2020 02:27
Hi i have the hub 3.0 and dont have the wall socket for it what do i do?
on 14-11-2020 11:01
Hi oliver_sullivan,
Welcome to the Community and thank you for posting.
I am sorry to hear you have not been able to complete your installation due to there not being a socket.
Was there a socket there previously that has been removed?
Unfortunately i have been unable to access your account via the community details but could you please confirm if you have arranged a technician to visit and install the equipment? If not, please do let us know and we will get this arranged from here.
Thank you