on 11-01-2022 11:42
I have my kit being delivered Thursday for a quick set up as they said VM has been here before. However I have checked the whole house and outside and we have nowhere to connect to. My old provider is disconnecting my open reach connection Thursday night
I'm worried I'll be without Internet and I work from home
Do you know who to call so I can get an engineer out
on 11-01-2022 11:48
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd
on 11-01-2022 11:50
There is none of what you have described
on 11-01-2022 11:54
You need to book a tech and work out how to keep your existing is active until VM sort things
on 11-01-2022 11:59
Yes I'm aware but I do not know the best contact number for them?
on 11-01-2022 12:01
0345 454 1111