Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
190 Views
Message 1 of 5
Flag for a moderator

I don't have a wall socket at my home.

Hello, I am a new customer. I received my broadband box but unfortunately I don't have a wall socket at my home. How can I book an engineer for setup?

0 Kudos
Reply
Highlighted
  • 4.95K
  • 563
  • 1.64K
Very Insightful Person
Very Insightful Person
170 Views
Message 2 of 5
Flag for a moderator

Re: I don't have a wall socket at my home.

Call VM.

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Another option is to wait here for one of the forum team to pick this up and they may be able to book a manned install for you.  This could also take a day or two at present.

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 283
  • 63
  • 52
Forum Team
Forum Team
151 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: I don't have a wall socket at my home.

Hi

PM me some details please. Acc number, Address

Happy to help you. 


Here to help! I'm a technician helping out whilst working from home. Find out more


Highlighted
  • 2
  • 0
  • 0
Joining in
106 Views
Message 4 of 5
Flag for a moderator

Re: I don't have a wall socket at my home.

Hello there 

Acc [REMOVED] Area Ref 22

[REMOVED]

[REMOVED]

[REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
Highlighted
  • 246
  • 9
  • 22
Dialled in
102 Views
Message 5 of 5
Flag for a moderator

Re: I don't have a wall socket at my home.

Private message! Don't post publically! Click their name and you'll see it.

0 Kudos
Reply