on 10-07-2021 17:45
Hi, just recently joined Virgin, I ordered a quick start kit but I don’t have a virgin wall socket. Is there any way to have an engineer come and install it? Anyone also know the price for an installation?
on 10-07-2021 18:10
There may not be a socket. It may just be a cable, so check outside for a brown or grey omnibox and trace the wires going inside.
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on 11-07-2021 08:46
if you find an internal cable you need one of these
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd
that will let you connect the supplied isolator cable
on 12-07-2021 17:55
Hello @Mikhail_Lopez.
Welcome to the community page, thank you for posting on here.
I am sorry to see you are having issues with your new starter kit.
Did you sign up online? Or did you sign up with an agent who checked to see if you would need a installation?
Please let me know.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 13-07-2021 17:06
Hi,
I signed up online and it said that virgin can send me a quick start kit, however, I did not realize I needed to have a virgin wall socket
on 13-07-2021 18:55
Thanks for coming back to us @Mikhail_Lopez,
Have you received your equipment already?
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide
on 19-07-2021 18:50
Yes I have
on 19-07-2021 18:53
Hi all, I didn’t schedule and engineer and got my broadband working already, how does one cancel the engineer appointment
on 19-07-2021 19:02
Thanks for confirming Mikhail_Lopez
If you can please call our pre-installs team on 0800 052 1734, they will be able to turn your QuickStart installation into a manned install
Kindest regards,
David_Bn
on 19-07-2021 19:13
Do you have access to your self-care account?
If so, you will be able to alter any appointments via that method
If you're unable to register, do feel free to come back to us and we'll seek to do this for you once data protection has been passed via our private messaging function
Kindest regards,
David_Bn