Virgin Media Community

[ziwang]

Hello, I placed my order on the phone and it came through as a quick start package but I don’t have a wall socket. Can I have an engineer come install it? I’ve tried web chat, phone calls but just can’t get through. Very damn frustrating for a brand new customer!! Quick to take my money but slow to help 

[-tony- · Accepted solution]

if the system has allowed quick start then there has been a VM install there in the past

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

VM will pick the thread up but than can take a while - maybe a week so the phone is your beat option