on 28-01-2021 17:09
Hello, I placed my order on the phone and it came through as a quick start package but I don’t have a wall socket. Can I have an engineer come install it? I’ve tried web chat, phone calls but just can’t get through. Very damn frustrating for a brand new customer!! Quick to take my money but slow to help
Answered! Go to Answer
on 28-01-2021 17:13
if the system has allowed quick start then there has been a VM install there in the past
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
VM will pick the thread up but than can take a while - maybe a week so the phone is your beat option
on 28-01-2021 17:13
if the system has allowed quick start then there has been a VM install there in the past
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
VM will pick the thread up but than can take a while - maybe a week so the phone is your beat option
on 09-10-2021 10:08
I have the same problem but I found the cable that has male end and not sure how to connect to that???
on 09-10-2021 10:19
Use one of these Tristar Data cable coupler | DIY at B&Q
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on 11-10-2021 10:46
Hi @Mafshoon,
Thank you for your post. I'm just checking in to see if you still need help with this or have you now been able to locate a socket to connect your services?
Thanks,