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debgilrob10
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I can't get channel 5

When I go to Channel 5 the picture is pixelated and there is no sound.

 

I also don't have any telephone landline service

Thanks

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newapollo
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Re: I can't get channel 5

Hi debgilrob10,

Is this the only channle you are having problems with? Is it 5HD, or 5SD?  If you are having problems with other channels it may be as well listing them to determine if it may be be a box or signal fault.

Please check all cables and co-axials to make sure they are finger tight and not kinking.

Have you tried rebooting the VM TV box?

Also have you looked at Check Service Status at the top of the page to see if there any local issues that could be causing this?

You could also try the following:_

Using your remote control go to

 Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

This may take up to 20 minutes and you may need to reboot the set top box again after this.

 

Dave

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debgilrob10
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Re: I can't get channel 5

Hi Dave

 

Thanks for your email.  Channel 5HD

I will give it a try although I am not sure how to reboot the Tivo box though.

Regards

Debbie

 

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debgilrob10
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Re: I can't get channel 5

Hi Dave

I don't know how to get to Help & Settings button on my remote.

Regards
Debbie
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newapollo
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Re: I can't get channel 5

Hi Debbie,

Press the Home button on your VM remote, then on the screen that opens up, use the arrow keys to scroll down to Help & Settings,

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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debgilrob10
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Re: I can't get channel 5

Hi 

Thanks.  I managed to work it out.  I have done as suggested and it seems to have worked.  

Regards

Debbie

newapollo
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Re: I can't get channel 5

Hi Debbie,

I'm pleased that worked - thanks for letting us know. Hope you don't have any further problems.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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