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I am moving home, no answer from chat, no operator for phone enquiry

felixckt
Joining in

I will move home at 16 July, 2022. I tried notify Virgin Media from last 2 weeks. Chatbot, phone enquiry. No answer from chatbot. phone enquiry redirected to help and the same chatbot. I don't mind to wait or schedule a later date but no way to contact customer service even place a request. 

1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person
Was there no help at...

https://www.virginmedia.com/help/moving-home

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.