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xthandiex
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I already have Virgin set up, do I still need an engineer?

Hi 

I already have virgin connections at my new home. I just need the box and wires.

Will it still take 14days wait for the engineer and for my services to work? I assumed I wouldn't need them to come and set it up.

If not, how can speed up the set up process as I have been waiting a month for wifi due to disappointments with TalkTalk

Any help will be much appreciated

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chenks
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Helpful Answer

Re: I already have Virgin set up, do I still need an engineer?

if you didn't get the option of a self-install it means that they need to send and engineer out to do with installation.

14 days seems like the normal amount of time for a visit.