Hub5 not installing

[Lhillcoat]

Followed installation instructions to the letter

Blue flashing light 

No broadband

No help on phone or web - circular direction - ring phone number - send text - go to web - ring phone number …

Critical for home working 

Help please

[Tudor]

I presume it’s replacing another VM hub. Plug the old hub instead of the hub5. If the old hub works it means the hub5 has not been activated. Then call Equipment activation on 0800 953 9500. Otherwise call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Lhillcoat]

tried putting the old hub back but no internet 

also had a text to confirm they had activated Hub 5

also tried ringing the number - told to go to website- where I eventually was told to ring the number - circular frustration 

now waiting for an agent - via WhatsApp!

they keep telling me they are connecting me then say waiting time long 

seriously fed up

[Lee_R]

Hi Lhillcoat, thanks for posting and welcome to our community.

Sorry to hear you're having a poor experience with our hub 5.  We've had a look at our systems.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R