on 05-07-2022 20:26
I'm a new customer and have received my Quick Start kit.
Having followed all instructions and the Hub 4 is just blinking its white light at me.
What am I missing?
on 05-07-2022 20:30
Make sure all the cables and connections are tight and secure and not kinked or damaged.
You might need to activate the hub by calling 0800 064 3850.
05-07-2022 20:33 - edited 05-07-2022 20:36
Thanks for the swift response.
You'd think they would mention the need to activate the hub somewhere in their online literature and help videos.
Currently have a flashing green light, so fingers crossed I'll be up and running soon!
Edit: Back to the flashing white now!
on 05-07-2022 20:41
If you have activated the hub maybe leave it another 10 minutes and if still flashing merrily away at you then try a 30 second pinhole reset of the hub using a pencil or similar.
06-07-2022 08:33 - edited 06-07-2022 08:34
Tried the pinhole reset and it's just flashing again. Looks like I need an engineer, and fingers crossed they come with a spare Hub.
Thanks for your help 🙂
on 08-07-2022 10:23
Hello leighj
Welcome to the Community Forums! Thanks for your first post.
I'm sorry to hear you were having some issues with getting your Hub 4 set up and running, we know this must be disappointing.
I can see that you were able to secure an engineer visit - do let us know how it goes and if you need any further help.
Kind regards 🙂