Since yesterday my hub is showing a permanent red light, suggesting it is running hot. Internet is still ok. Contact centre suggested it is working so no need to worry about it, but I am not happy with that response as clearly something is not right with it. Hub has been in the same position for two years but only started showing a red light yesterday. Leaving it off for a while makes no difference. Can I get a get a replacement hub? Thanks.
Yes, it needs replacement, and CS agents shouldn't be advising customers that with a hub showing an overheating indicator is OK. It has been said that availability of new hubs is a bit of a problem at the moment, but forum staff can advise.
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I'm very sorry for our delayed response from here and to hear your hub is overheating.
I've been able to locate your account and I have arranged for an engineer to come out to you on the next available slot. To view your appointment time slots, please head over to your My Virgin Media account/APP.
Let us know how the visit goes and if you need anything else 🙂