Virgin Media Community

[WIll1908]

Since yesterday my hub is showing a permanent red light, suggesting it is running hot. Internet is still ok. Contact centre suggested it is working so no need to worry about it, but I am not happy with that response as clearly something is not right with it. Hub has been in the same position for two years but only started showing a red light yesterday. Leaving it off for a while makes no difference. Can I get a get a replacement hub? Thanks.

[Andrew-G · Accepted solution]

Yes, it needs replacement, and CS agents shouldn't be advising customers that with a hub showing an overheating indicator is OK.  It has been said that availability of new hubs is a bit of a problem at the moment, but forum staff can advise.

[WIll1908]

Thank you - I will await a response from Forum staff. Cheers.

[Beth_G]

WIll1908,

I'm very sorry for our delayed response from here and to hear your hub is overheating.

I've been able to locate your account and I have arranged for an engineer to come out to you on the next available slot. To view your appointment time slots, please head over to your My Virgin Media account/APP.

Let us know how the visit goes and if you need anything else 🙂

Beth

[WIll1908]

Thanks Beth - will let you know how it goes on Saturday.

Cheers,
              Will

[Zach_R]

Hi @WIll1908,
 

Thank you. We'll be here to help further if you need us.

Thanks,
 

[WIll1908]

Hub replaced today - all good thanks.

Cheers,
              Will

[Travis_M]

Hi @WIll1908

Glad to hear this is now sorted. Have a great day!

Regards