@chaoshusky i have often wondered if Virgin send back out equipment that got returned without actually checking them
Officially not. Apparently they are all checked before being sent out.
Having said that we've had a number of reports here from customers getting second hand hubs that had blatantly obvious faults like overheating indicators, non-function with a yellow LED, or loose components inside. And in this case sending out a hub that technically can't support the customer's package. Putting that together with the apparent failure of the supply chain that's brought VM to this place, it paints a picture of a chaotic organisation that simply has no concept of quality control or risk management.
My personal view is that the testing of returned hubs is indeed undertaken as a rigorous four stage process: (1) Shake returned equipment out of the returns bag, (2) wipe it with a greasy rag, (3) see if it stands upright, and (4) put it in a new box.
And there's probably an accountant working with management consultants to identify that if stages 2 and 3 were reversed, VM could save money by not wiping down the ones that are so broken they fall over.
