I just received a so-called latest hub. Can not connect to alexa. Also my phone lost Internet connection but was rectified after hub reset. Rang virgin only to be told as the broadband is now working its not your responsibility and transfered me to gadgets where they wanted to charge me £60.00 for them to sort out the problem with alexa. I refuse to pay she then transfered me to customer service and after a few minutes I was cut off.
Alexa was working fine until installing the new hub on the weekend so it is your problem virgin.
I'm saying if VM didn't do router mode or wireless things would be simple. Besides VM have to support a device to get to google or VM would have to supply their own devices for us to use with the hub. What happens if Ethernet ports stop working yet Docsis side stays up? if user’s are responsible for their own devices then catch 22.
not really if the ports on the hub stop working that would be a VM hardware problem. if the network port on a switch you use stop that is the user fault. Not hard to split the ISP and then Users responsibility
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
@apcyberax wrote: not really if the ports on the hub stop working that would be a VM hardware problem. if the network port on a switch you use stop that is the user fault. Not hard to split the ISP and then Users responsibility
So your saying all ports have to stop working not just one port? If many devices connected to that one port still stop working then its a VM hardware problem. But what if you take a device that don't work with that one port to say another ISP and it works then thats still a VM hardware problem.