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jn007
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Message 1 of 11
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Hub

I just received a so-called latest hub.  Can not connect to alexa.  Also my phone lost Internet connection but was rectified after hub reset. Rang virgin only to be told as the broadband is now working its not your responsibility and transfered me to gadgets where they wanted to charge me £60.00 for them to sort out the problem with alexa. I refuse to pay she then transfered me to customer service and after a few minutes I was cut off.

 

Alexa was working fine until installing the new hub on the weekend so it is your problem virgin. 

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Very Insightful Person
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Message 2 of 11
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Re: Hub

Actually, it is your issue.

Your new hub has a different WiFi name (SSID) and you need to tell your Alexa device what this new SSID and password is.

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Message 3 of 11
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Re: Hub

Here’s an example from my Echo Dot where I would change the SSID if I got a new hub:

8539ED34-B0B1-413F-8602-AD3BD613965F.png

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legacy1
Alessandro Volta
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Message 4 of 11
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Re: Hub


@Ernie_C wrote:

Actually, it is your issue.


But it could be seen as a VM issue for giving us router mode and wireless.

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chenks
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Message 5 of 11
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Re: Hub


@legacy1 wrote:

@Ernie_C wrote:

Actually, it is your issue.


But it could be seen as a VM issue for giving us router mode and wireless.


nonsense!

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Message 6 of 11
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Re: Hub


@legacy1 wrote:

@Ernie_C wrote:

Actually, it is your issue.


But it could be seen as a VM issue for giving us router mode and wireless.


I agree with @chenks  I’m afraid, @legacy1 .

Devices connected to any router are the user’s responsibility.

 

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legacy1
Alessandro Volta
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Message 7 of 11
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Re: Hub

I'm saying if VM didn't do router mode or wireless things would be simple. Besides VM have to support a device to get to google or VM would have to supply their own devices for us to use with the hub. What happens if Ethernet ports stop working yet Docsis side stays up? if user’s are responsible for their own devices  then catch 22.

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Message 8 of 11
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Re: Hub

not really if the ports on the hub stop working that would be a VM hardware problem. if the network port on a switch you use stop that is the user fault. Not hard to split the ISP and then Users responsibility

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legacy1
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Message 9 of 11
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Re: Hub


@apcyberax wrote:
not really if the ports on the hub stop working that would be a VM hardware problem. if the network port on a switch you use stop that is the user fault. Not hard to split the ISP and then Users responsibility

So your saying all ports have to stop working not just one port? If many devices connected to that one port still stop working then its a VM hardware problem. But what if you take a device that don't work with that one port to say another ISP and it works then thats still a VM hardware problem.

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Message 10 of 11
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Re: Hub

not always. does the port on the VM device work with other devices. then its a compatibility problem and is 50/50 with the device and hub.

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