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maxcarrion
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Hub resetting

Hi

My virgin hub keeps resetting back to default user name and password, it's done it 3 times in the last week

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jbrennand
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Re: Hub resetting


@maxcarrion wrote:

Hi

My virgin hub keeps resetting back to default user name and password, it's done it 3 times in the last week


Do a  pinhole reset to factory settings.  Push the pin in to its stop point and hold for a "timed" 40 seconds do NOT restart the router after that.  See if that sorts it - if not report back.


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Moderator (Retired) Ty_S
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Re: Hub resetting

Hi maxcarrion

Did the pinhole reset jbrennand take care of this? If you're still having any issues with this please let us know 

Thanks 


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maxcarrion
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Message 4 of 7
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Re: Hub resetting

The pinhole reset held for a couple of weeks but I've just restarted the router as it had dropped all connections and was not allowing ethernet or WiFi connections - its now accepting connections again but the settings have again reverted to default

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Forum Team (Retired) Heather_J
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Re: Hub resetting

Hello maxcarrion, 

Thanks for the update Smiley Happy

Sorry you're still struggling with this. I think we should try a replacement. We just need to confirm your delivery address and we can do this via online chat. 

Catch you again soon, 

Take care. 

Heather_J

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maxcarrion
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Message 6 of 7
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Re: Hub resetting

So, how do I do that?  It's now resetting the password/wifi name every few days but I can't find a chat option that will allow me to confirm a delivery address

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Forum Team (Retired) John_GS
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Re: Hub resetting

Hi Maxcarrion,

 

Sorry about that. I'll pop you a quick PM so I can get some details to help further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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