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DenverK
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Hub keeps rebooting

Just been upgraded to the latest vigrin hardware and I've had nothing but problems since. The router keeps rebooting and kicking me off. All the lights flash white then green and it takes ages for everything to get back on again. By the time it's sorted it's not long before it does another reboot. It's becoming virtually unusable. 

What can be done?

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DenverK
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Re: Hub keeps rebooting

Downstream bonded channelsChannel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID

1323000000-8.535256 qam20
2315000000-9.236.3256 qam19
3307000000-8.736.3256 qam18
4299000000-8.436.3256 qam17
5291000000-8.237.3256 qam16
6283000000-837.3256 qam15
7275000000-836.6256 qam14
8267000000-834.9256 qam13
9259000000-834.4256 qam12
10251000000-8.235.7256 qam11
11243000000-836.6256 qam10
12235000000-836.6256 qam9
13227000000-7.933.9256 qam8
14219000000-7.734.3256 qam7
15211000000-7.535.5256 qam6
16203000000-7.534.4256 qam5
17195000000-7.534.9256 qam4
18187000000-735.5256 qam3
19179000000-735.7256 qam2
20171000000-735.9256 qam1

 

Upstream bonded channelsChannel ID Frequency(Hz) Mode Power(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

1039400000ATDMA5164 qam64000005120
1225800000ATDMA5164 qam64000005120
1132600000ATDMA5164 qam64000005120
946200000ATDMA5164 qam64000005120

 

Operational ConfigurationGeneral Configuration Value

Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
cxv9873254k;fg87dsf
Primary Downstream Service Flow
SFID685
Max Traffic Rate110100000
Primary Upstream Service Flow
SFID26469
Max Traffic Rate6400000

 

Network LogDate And Time Error Number Event Description

2018-03-08 22:58:13.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:58:15.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:58:17.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:58:17.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:58:19.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:58:20.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:58:35.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:58:36.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:58:49.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:58:49.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:59:06.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:59:09.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:59:11.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:59:12.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:59:15.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-08 22:59:16.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-09 06:57:29.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-09 07:55:35.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-09 07:55:39.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-09 08:12:33.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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DenverK
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Message 3 of 6
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Re: Hub keeps rebooting

Anyone at Virgin interested in my problem?

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Tudor
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Re: Hub keeps rebooting

Your upstream power levels are too high, you need a technician to sort it out. You have to phone customer services to get a technician visit, unless you want to wait for up to a week for a VM staff member to get around to your post.


There are 10 types of people: those who understand binary and those who don't
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Forum Team
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Re: Hub keeps rebooting

Hi DenverK,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your connection.

 

As Tudor has pointed out, there are issues with your power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so we can arrange an appointment.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team
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Re: Hub keeps rebooting

Hi DenverK,

 

Thanks for getting back to me!

 

Let us know how the appointment goes and give us a shout if you need anything else.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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