We broke our hub during some living room renovations, I called support yesterday and tried explaining this to the guy on the phone but he obviously had his script and was insistent upon having me do the basic troubleshooting (which didn't work, since, as I already told him, our hub is physically broken).
He went and booked an engineer for Tuesday which I feel is a little unnecessary - plus I can see now on this forum that people often just have new hubs sent to them via post.
Since we broke the modem I know this is chargeable to us either way. Do the engineers carry stocks of hubs or would they simply verify the hub is broken and order us a new one? Because I'd really just like to get this solved as quickly as possible, regardless of the cost to us.