Hub Has Not Arrived

[MightyJo]

I upgraded my M125 package to the M250, was told to expect the new Hub to be delivered on the 9th of June and it was to be delivered by Yodel. It is now the 10th of June and I have still not received my delivery nor a confirmation text to confirm it is out for delivery. Can you please help?

[MightyJo]

I posted about this and will do it once again.

I upgraded my M125 package to the M250, was told to expect the new Hub to be delivered on the 9th of June and it was to be delivered by Yodel. It is now the 12th of June, I have still not received my delivery nor a confirmation text to confirm it is out for delivery. Can someone please help?

[Adri_G]

Hi Mighty Jo, thanks for joining our help forums and a warm welcome to the VM community.

We're sorry to hear you've got an issue with your new hub delivery being delayed, we'd love to best help with this.

Could you please check your orders online here and see if there's a postage with your tracking info showing there?

Not to worry if nothing shows up, just pop us a new post and let us know, we'll be eager to support you further.

[Robert_P]

Hello MightyJo

Apologies for the delivery issues with the recent Hub upgrade request, we understand the frustration and appreciate you raising this via the forums.

We can see you have contacted the team in regards to this since posting, we're they able to help resolve this during the call?

Let us know.

Rob

[MightyJo]

Hi Rob.

I did post this before I was able to get in contact with one of you team, they were very kind and very helpful.

I was told my Hub was posted on a 48 hour delivery, so hopefully it will be here with me today.

I am waiting for it to arrive and than I would delete this, and the other, post about not receiving the Hub because I feel it would be rude of me to leave them up considering all the help I have had, as soon as I find out how to do that.

Thank you for replying and I will let you guys know when it arrives. 

[MightyJo]

Hi again. 

It is now Friday and the Hub has still not arrived.

Is it possible for you to find out where it is please?.

[Molly_T]

Hi MightyJo 👋 Thank you for returning to the thread to keep us updated!

So sorry to hear that the Hub has still not arrived. I will need to send you a PM to confirm a few account details so we can look into this for you, and raise another order if needed. 

I appreciate this has already been ongoing for a little while so thank you for your patience whilst we get this sorted! 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible.

Wishing you all the best. 🌞