Hub Defaulting and rebooting itself

[Spoony36]

My hub seems to be rebooting itself frequently and defaulting the Wi-Fi password and speed seems slow lately

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	355000000	-3.5	37	256 qam	28
2	203000000	1.5	40	256 qam	9
3	211000000	1	40	256 qam	10
4	219000000	0.9	40	256 qam	11
5	227000000	0.7	40	256 qam	12
6	235000000	0.5	40	256 qam	13
7	243000000	0.2	38	256 qam	14
8	251000000	0.2	38	256 qam	15
9	259000000	0	40	256 qam	16
10	267000000	0	40	256 qam	17
11	275000000	-0.2	40	256 qam	18
12	283000000	-0.2	38	256 qam	19
13	291000000	-0.4	38	256 qam	20
14	299000000	-0.4	38	256 qam	21
15	307000000	-0.7	38	256 qam	22
16	315000000	-1.2	38	256 qam	23
17	323000000	-1.7	38	256 qam	24
18	331000000	-2	38	256 qam	25
19	339000000	-2.5	38	256 qam	26
20	347000000	-3	37	256 qam	27
21	363000000	-3.5	37	256 qam	29
22	371000000	-3.7	38	256 qam	30
23	379000000	-3.5	38	256 qam	31
24	387000000	-3.4	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	267	148
2	Locked	40.3	115	89
3	Locked	40.9	160	244
4	Locked	40.3	195	280
5	Locked	40.3	219	411
6	Locked	40.3	202	465
7	Locked	38.9	168	262
8	Locked	38.9	112	199
9	Locked	40.3	102	91
10	Locked	40.3	95	39
11	Locked	40.3	88	81
12	Locked	38.9	105	93
13	Locked	38.9	118	102
14	Locked	38.6	110	176
15	Locked	38.9	109	86
16	Locked	38.9	115	182
17	Locked	38.9	133	121
18	Locked	38.9	151	258
19	Locked	38.6	186	259
20	Locked	37.6	187	264
21	Locked	37.6	1521	250
22	Locked	38.6	829	220
23	Locked	38.6	174	95
24	Locked	38.9	137	91

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299891	46.8	5120	64 qam	1
2	39400007	43.8	5120	64 qam	4
3	46199991	44.8	5120	64 qam	3
4	53699961	46.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Stats are low atm cause i had to reboot,can a forum helper look at router stats their end and see if there is an issue they can spot

[Gareth_L]

Hi Spoony36

Sorry to hear this is happening again 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Hi Spoony36

Thanks for those details, apologies for the delay in getting back to you 

I have had to  book the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

[Spoony36]

Thanks Gareth

I had an engineer out the other day who says he fixed the issue but i think he fobbed me off to be honest as connection is still awful

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-3.7	38	256 qam	25
2	203000000	0.5	40	256 qam	9
3	211000000	0.2	40	256 qam	10
4	219000000	0	40	256 qam	11
5	227000000	-0.2	40	256 qam	12
6	235000000	-0.5	38	256 qam	13
7	243000000	-1	38	256 qam	14
8	251000000	-1	40	256 qam	15
9	259000000	-1	40	256 qam	16
10	267000000	-1.2	40	256 qam	17
11	275000000	-1.4	38	256 qam	18
12	283000000	-1	40	256 qam	19
13	291000000	-1.2	38	256 qam	20
14	299000000	-1.7	38	256 qam	21
15	307000000	-2.2	38	256 qam	22
16	315000000	-2.7	38	256 qam	23
17	323000000	-3.2	38	256 qam	24
18	339000000	-3.9	38	256 qam	26
19	347000000	-4.2	38	256 qam	27
20	355000000	-4.5	38	256 qam	28
21	363000000	-4.2	38	256 qam	29
22	371000000	-4.5	38	256 qam	30
23	379000000	-5	38	256 qam	31
24	387000000	-5	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	1487	6162
2	Locked	40.3	1781	4106
3	Locked	40.3	4608	5605
4	Locked	40.3	6074	5557
5	Locked	40.3	3948	5454
6	Locked	38.9	1392	5469
7	Locked	38.9	1345	6426
8	Locked	40.3	1457	5116
9	Locked	40.3	1489	4801
10	Locked	40.3	1528	4556
11	Locked	38.9	1258	4832
12	Locked	40.3	1905	4260
13	Locked	38.9	57960	3448
14	Locked	38.9	10107	5492
15	Locked	38.9	14524	5811
16	Locked	38.9	1490	5560
17	Locked	38.6	1665	5415
18	Locked	38.6	2165	4444
19	Locked	38.9	2758	3577
20	Locked	38.6	2897	3444
21	Locked	38.6	2982	3666
22	Locked	38.6	3489	3034
23	Locked	38.6	3526	2756
24	Locked	38.9	3628	10828

[Spoony36]

Second engineer has come and says he could see no issue either, his comments below

• Power levels are fine if they are between -6 and +10 downstream
• Power levels are fine if they are between 33 and 51 upstream
• Cable to downstairs tv has noise but not affecting broadband

Can a forum member just check their end to see if everything does look fine and i will monitor over the coming days of any issues

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	-4	38	256 qam	32
2	203000000	0.7	38	256 qam	9
3	211000000	0.4	38	256 qam	10
4	219000000	0	38	256 qam	11
5	227000000	-0.2	38	256 qam	12
6	235000000	-0.5	38	256 qam	13
7	243000000	-1	38	256 qam	14
8	251000000	-1	38	256 qam	15
9	259000000	-1	38	256 qam	16
10	267000000	-1.2	38	256 qam	17
11	275000000	-1.5	38	256 qam	18
12	283000000	-1.2	38	256 qam	19
13	291000000	-1.2	38	256 qam	20
14	299000000	-1.5	38	256 qam	21
15	307000000	-1.7	38	256 qam	22
16	315000000	-2	38	256 qam	23
17	323000000	-2.5	38	256 qam	24
18	331000000	-3	38	256 qam	25
19	339000000	-3	38	256 qam	26
20	347000000	-3.2	38	256 qam	27
21	355000000	-3.5	38	256 qam	28
22	363000000	-3.5	38	256 qam	29
23	371000000	-3.5	38	256 qam	30
24	379000000	-4.2	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	516	16
2	Locked	38.6	536	17
3	Locked	38.6	993	23
4	Locked	38.9	1472	27
5	Locked	38.6	890	27
6	Locked	38.9	554	26
7	Locked	38.6	658	50
8	Locked	38.9	666	43
9	Locked	38.9	701	32
10	Locked	38.9	597	12
11	Locked	38.6	430	0
12	Locked	38.9	594	19
13	Locked	38.9	633	21
14	Locked	38.9	627	12
15	Locked	38.9	596	19
16	Locked	38.6	586	15
17	Locked	38.6	559	14
18	Locked	38.9	498	2
19	Locked	38.6	450	0
20	Locked	38.9	585	9
21	Locked	38.6	579	16
22	Locked	38.6	675	30
23	Locked	38.6	675	38
24	Locked	38.6	722	36

[Spoony36]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399786	39.7	5120	64 qam	4
2	46200031	39.8	5120	64 qam	3
3	53699969	41.3	5120	64 qam	2
4	60299908	41.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time Priority Description

31/08/2021 14:01:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 13:12:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:40:17	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:39:35	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:39:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:39:30	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:39:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:39:30	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:39:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:30:31	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:29:38	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:29:33	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:29:32	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:29:32	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:27:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:27:53	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:27:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:27:52	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:27:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 08:27:48	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Spoony36]

Update

Despite the engineer coming and saying there was no issue that he could see, i think he secretly did something as the difference below shows

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	-3.7	38	256 qam	32
2	203000000	0.5	38	256 qam	9
3	211000000	0.2	38	256 qam	10
4	219000000	0	38	256 qam	11
5	227000000	-0.2	38	256 qam	12
6	235000000	-0.5	38	256 qam	13
7	243000000	-1	38	256 qam	14
8	251000000	-0.9	38	256 qam	15
9	259000000	-1.2	38	256 qam	16
10	267000000	-1.4	38	256 qam	17
11	275000000	-1.7	38	256 qam	18
12	283000000	-1.4	38	256 qam	19
13	291000000	-1.5	38	256 qam	20
14	299000000	-1.5	38	256 qam	21
15	307000000	-1.7	38	256 qam	22
16	315000000	-1.9	38	256 qam	23
17	323000000	-2.5	38	256 qam	24
18	331000000	-3.2	38	256 qam	25
19	339000000	-3.4	38	256 qam	26
20	347000000	-3.7	38	256 qam	27
21	355000000	-4	38	256 qam	28
22	363000000	-3.5	38	256 qam	29
23	371000000	-3.5	38	256 qam	30
24	379000000	-3.7	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	4	0
2	Locked	38.9	6	0
3	Locked	38.9	44	0
4	Locked	38.9	96	0
5	Locked	38.6	71	0
6	Locked	38.9	6	0
7	Locked	38.9	0	0
8	Locked	38.6	6	0
9	Locked	38.9	14	0
10	Locked	38.9	10	0
11	Locked	38.6	6	0
12	Locked	38.9	5	0
13	Locked	38.6	7	0
14	Locked	38.6	14	0
15	Locked	38.9	5	0
16	Locked	38.6	6	0
17	Locked	38.6	5	0
18	Locked	38.9	6	0
19	Locked	38.6	10	0
20	Locked	38.6	12	0
21	Locked	38.6	13	0
22	Locked	38.6	5	0
23	Locked	38.6	11	0
24	Locked	38.6	5	0

[Laurie_C]

Hi Spoony36,

Thanks for getting back in touch. I've had a look at your account, and I can't see any clear errors showing. How have things been with your connection over the past few days? Are you still experiencing problems?

Kind regards,
Laurie

[Spoony36]

Hi

Thanks for checking your end, No so far so good. Things have improved massively since the second engineer visit.

hopefully it continues 🙂