Hub Defaulting and rebooting itself

[Spoony36]

My hub seems to be rebooting itself frequently and defaulting the Wi-Fi password and speed seems slow lately

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	355000000	-3.5	37	256 qam	28
2	203000000	1.5	40	256 qam	9
3	211000000	1	40	256 qam	10
4	219000000	0.9	40	256 qam	11
5	227000000	0.7	40	256 qam	12
6	235000000	0.5	40	256 qam	13
7	243000000	0.2	38	256 qam	14
8	251000000	0.2	38	256 qam	15
9	259000000	0	40	256 qam	16
10	267000000	0	40	256 qam	17
11	275000000	-0.2	40	256 qam	18
12	283000000	-0.2	38	256 qam	19
13	291000000	-0.4	38	256 qam	20
14	299000000	-0.4	38	256 qam	21
15	307000000	-0.7	38	256 qam	22
16	315000000	-1.2	38	256 qam	23
17	323000000	-1.7	38	256 qam	24
18	331000000	-2	38	256 qam	25
19	339000000	-2.5	38	256 qam	26
20	347000000	-3	37	256 qam	27
21	363000000	-3.5	37	256 qam	29
22	371000000	-3.7	38	256 qam	30
23	379000000	-3.5	38	256 qam	31
24	387000000	-3.4	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	267	148
2	Locked	40.3	115	89
3	Locked	40.9	160	244
4	Locked	40.3	195	280
5	Locked	40.3	219	411
6	Locked	40.3	202	465
7	Locked	38.9	168	262
8	Locked	38.9	112	199
9	Locked	40.3	102	91
10	Locked	40.3	95	39
11	Locked	40.3	88	81
12	Locked	38.9	105	93
13	Locked	38.9	118	102
14	Locked	38.6	110	176
15	Locked	38.9	109	86
16	Locked	38.9	115	182
17	Locked	38.9	133	121
18	Locked	38.9	151	258
19	Locked	38.6	186	259
20	Locked	37.6	187	264
21	Locked	37.6	1521	250
22	Locked	38.6	829	220
23	Locked	38.6	174	95
24	Locked	38.9	137	91

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299891	46.8	5120	64 qam	1
2	39400007	43.8	5120	64 qam	4
3	46199991	44.8	5120	64 qam	3
4	53699961	46.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Stats are low atm cause i had to reboot,can a forum helper look at router stats their end and see if there is an issue they can spot

[Zak_M]

Good morning @Sppny36. 

I have again today taken a look over your power levels and everything seems to be within range, I have also taken a look over the network in the area and everything seems to be in check, are you able to let me know how things are looking since your last post? 

Kind regards,

Zak_M

[Spoony36]

Hi

It's the wifi that seems intermittment, don't seem to be having any issues when connected through ethernet.

System up time

: 3 days 3h:26m:37s

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-3.7	38	256 qam	25
2	203000000	-0.4	38	256 qam	9
3	211000000	-0.5	38	256 qam	10
4	219000000	-0.7	38	256 qam	11
5	227000000	-1.2	38	256 qam	12
6	235000000	-1.5	38	256 qam	13
7	243000000	-2	38	256 qam	14
8	251000000	-1.9	38	256 qam	15
9	259000000	-2	38	256 qam	16
10	267000000	-2.2	38	256 qam	17
11	275000000	-2.2	38	256 qam	18
12	283000000	-2	38	256 qam	19
13	291000000	-2.4	38	256 qam	20
14	299000000	-2.7	38	256 qam	21
15	307000000	-2.9	38	256 qam	22
16	315000000	-3.2	38	256 qam	23
17	323000000	-3.7	38	256 qam	24
18	339000000	-3.7	38	256 qam	26
19	347000000	-4.2	38	256 qam	27
20	355000000	-4.5	38	256 qam	28
21	363000000	-4.5	38	256 qam	29
22	371000000	-5.2	37	256 qam	30
23	379000000	-5.9	37	256 qam	31
24	387000000	-5.7	38	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	13635	1561
2	Locked	38.9	27294	5912
3	Locked	38.9	28198	4601
4	Locked	38.9	41140	3673
5	Locked	38.9	30401	3504
6	Locked	38.6	191307	3258
7	Locked	38.9	27151699	3525
8	Locked	38.9	100174728	3589
9	Locked	38.9	143546658	3152
10	Locked	38.9	218272773	3032
11	Locked	38.6	113914459	7661
12	Locked	38.9	13497201	2046
13	Locked	38.6	35164794	2474
14	Locked	38.9	11312326	2457
15	Locked	38.6	55845758	2684
16	Locked	38.6	13970	2176
17	Locked	38.6	13596	2318
18	Locked	38.9	17655	978
19	Locked	38.6	9555	638
20	Locked	38.6	139857	612
21	Locked	38.9	2428817	599
22	Locked	37.6	5638387	711
23	Locked	37.3	24350164	4612
24	Locked	38.6	116281504	21965

[Spoony36]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299974	47.8	5120	64 qam	1
2	39399979	44.8	5120	64 qam	4
3	46199991	45.8	5120	64 qam	3
4	53700004	47.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Andrew-G]

You might believe that the ethernet is fine, I can see from the hub status data that it won't be.  In three days or so up-time you've got about 100,000 post-RS errors that will be killing speed and latency, and the downstream power levels are all over the place.  

Looks like you need a technician visit to sort that out.

[Spoony36]

Hi

Thats what i was thinking but VM saying everything looks fine their end concerns me

[Andrew-G]

Thats what i was thinking but VM saying everything looks fine their end concerns me

I'm sure they'll now see the need for a technician.  Or I can talk you through the complaints and arbitration process with CISAS, which works out very expensive for VM.

[Serena_C]

Hi @Spoony36

I have scheduled an engineer visit for you to get those downstream power levels looked at and resolve the connection issues you have been experiencing.

I will send you a private message with the details of your engineer appointment and to confirm your address as this is now required prior to all engineer visits.

Please look out for the purple envelope in the right corner and respond to me when you can.

Best wishes,

Serena

[Spoony36]

Hi Serena

Engineer has visited and spoke to a friend as i was at work today, he says the connections outside the property were terrible or something and says it's all fixed.

Can you check your end please as although the errors seem to have vanished the power levels don't look much better to me?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-3.7	38	256 qam	25
2	203000000	-0.2	40	256 qam	9
3	211000000	-0.2	38	256 qam	10
4	219000000	-0.7	40	256 qam	11
5	227000000	-0.9	38	256 qam	12
6	235000000	-1.2	38	256 qam	13
7	243000000	-2	38	256 qam	14
8	251000000	-1.9	38	256 qam	15
9	259000000	-2	38	256 qam	16
10	267000000	-2	38	256 qam	17
11	275000000	-2.4	38	256 qam	18
12	283000000	-2	38	256 qam	19
13	291000000	-2.2	38	256 qam	20
14	299000000	-2.5	38	256 qam	21
15	307000000	-2.9	38	256 qam	22
16	315000000	-3	38	256 qam	23
17	323000000	-3.5	38	256 qam	24
18	339000000	-3.5	38	256 qam	26
19	347000000	-3.9	38	256 qam	27
20	355000000	-4.2	38	256 qam	28
21	363000000	-4.4	38	256 qam	29
22	371000000	-4.7	38	256 qam	30
23	379000000	-5.5	37	256 qam	31
24	387000000	-5.5	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	69	0
2	Locked	38.9	18	0
3	Locked	38.9	42	0
4	Locked	38.9	297	0
5	Locked	38.9	365	3
6	Locked	38.6	88	0
7	Locked	38.9	58	0
8	Locked	38.9	54	0
9	Locked	38.9	38	0
10	Locked	38.9	51	0
11	Locked	38.6	59	0
12	Locked	38.9	65	0
13	Locked	38.6	72	0
14	Locked	38.9	99	0
15	Locked	38.6	119	0
16	Locked	38.9	86	0
17	Locked	38.6	67	0
18	Locked	38.6	55	0
19	Locked	38.9	54	0
20	Locked	38.6	68	0
21	Locked	38.9	76	0
22	Locked	38.9	70	0
23	Locked	37.3	102	0
24	Locked	38.6	142	0

[Spoony36]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300031	47.8	5120	64 qam	1
2	39399988	44.8	5120	64 qam	4
3	46199976	45.3	5120	64 qam	3
4	53699939	46.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Spoony36]

@Serena_C

Maybe i spoke to soon, things seem to be rising again

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-4	38	256 qam	25
2	203000000	-0.4	38	256 qam	9
3	211000000	-0.5	38	256 qam	10
4	219000000	-0.9	38	256 qam	11
5	227000000	-1.2	38	256 qam	12
6	235000000	-1.5	38	256 qam	13
7	243000000	-2	38	256 qam	14
8	251000000	-2	38	256 qam	15
9	259000000	-2	38	256 qam	16
10	267000000	-2.2	38	256 qam	17
11	275000000	-2.5	38	256 qam	18
12	283000000	-2.2	38	256 qam	19
13	291000000	-2.4	38	256 qam	20
14	299000000	-2.7	38	256 qam	21
15	307000000	-3	38	256 qam	22
16	315000000	-3.2	38	256 qam	23
17	323000000	-3.7	38	256 qam	24
18	339000000	-4	38	256 qam	26
19	347000000	-4.2	38	256 qam	27
20	355000000	-4.7	38	256 qam	28
21	363000000	-4.7	38	256 qam	29
22	371000000	-5.2	38	256 qam	30
23	379000000	-6	37	256 qam	31
24	387000000	-6	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	800	0
2	Locked	38.9	6416	0
3	Locked	38.9	831	0
4	Locked	38.9	1033	0
5	Locked	38.6	1138	3
6	Locked	38.9	473	0
7	Locked	38.9	424	0
8	Locked	38.9	530	0
9	Locked	38.6	515	0
10	Locked	38.9	619	0
11	Locked	38.9	587	0
12	Locked	38.9	715	0
13	Locked	38.9	850	0
14	Locked	38.9	831	0
15	Locked	38.6	837	0
16	Locked	38.9	806	0
17	Locked	38.6	846	0
18	Locked	38.6	870	0
19	Locked	38.6	928	0
20	Locked	38.6	856	0
21	Locked	38.6	1112	0
22	Locked	38.6	1009	0
23	Locked	37.3	1101	0
24	Locked	38.6	975	0