Hub Defaulting and rebooting itself

[Spoony36]

My hub seems to be rebooting itself frequently and defaulting the Wi-Fi password and speed seems slow lately

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	355000000	-3.5	37	256 qam	28
2	203000000	1.5	40	256 qam	9
3	211000000	1	40	256 qam	10
4	219000000	0.9	40	256 qam	11
5	227000000	0.7	40	256 qam	12
6	235000000	0.5	40	256 qam	13
7	243000000	0.2	38	256 qam	14
8	251000000	0.2	38	256 qam	15
9	259000000	0	40	256 qam	16
10	267000000	0	40	256 qam	17
11	275000000	-0.2	40	256 qam	18
12	283000000	-0.2	38	256 qam	19
13	291000000	-0.4	38	256 qam	20
14	299000000	-0.4	38	256 qam	21
15	307000000	-0.7	38	256 qam	22
16	315000000	-1.2	38	256 qam	23
17	323000000	-1.7	38	256 qam	24
18	331000000	-2	38	256 qam	25
19	339000000	-2.5	38	256 qam	26
20	347000000	-3	37	256 qam	27
21	363000000	-3.5	37	256 qam	29
22	371000000	-3.7	38	256 qam	30
23	379000000	-3.5	38	256 qam	31
24	387000000	-3.4	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	267	148
2	Locked	40.3	115	89
3	Locked	40.9	160	244
4	Locked	40.3	195	280
5	Locked	40.3	219	411
6	Locked	40.3	202	465
7	Locked	38.9	168	262
8	Locked	38.9	112	199
9	Locked	40.3	102	91
10	Locked	40.3	95	39
11	Locked	40.3	88	81
12	Locked	38.9	105	93
13	Locked	38.9	118	102
14	Locked	38.6	110	176
15	Locked	38.9	109	86
16	Locked	38.9	115	182
17	Locked	38.9	133	121
18	Locked	38.9	151	258
19	Locked	38.6	186	259
20	Locked	37.6	187	264
21	Locked	37.6	1521	250
22	Locked	38.6	829	220
23	Locked	38.6	174	95
24	Locked	38.9	137	91

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299891	46.8	5120	64 qam	1
2	39400007	43.8	5120	64 qam	4
3	46199991	44.8	5120	64 qam	3
4	53699961	46.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Stats are low atm cause i had to reboot,can a forum helper look at router stats their end and see if there is an issue they can spot

[Spoony36]

Network Log

Time Priority Description

02/08/2021 20:18:17	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 20:03:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 19:57:20	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:14:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:07:3	Warning!	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:06:2	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:05:59	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 19:36:47	Error	DCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 19:36:45	Error	Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 19:36:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 19:36:37	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 19:35:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 18:44:11	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 18:43:45	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 18:38:45	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 18:36:45	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 18:36:44	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 18:36:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 18:35:50	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 18:35:9	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Spoony36]

System up time

: 0 days 0h:54m:28s

[Andrew-G]

I've marked for staff to advise.  The downstream power levels look too wide a range to me, and that would explain the unreliable connection and repeated re-registration (dropouts with the appearance of a reboot), but that wouldn't normally cause the hub to revert to defaults.  

You'll possibly be asked to do a pinhole reset and see if that works, it might, but if it doesn't completely fix the slow and unreliable connection and the reversion of settings, then chances are you'll need a technician visit, and probably a replacement hub.

[Paulina_Z]

Hi @Spoony36,

Welcome back to our Community Forum! Thank you for your post, and I'm sorry to see that you're having some connection issues with your Hub!

I'm sorry to hear that you're experiencing this issue and thank you to @Andrew for raising this to us.

Can you tell us if this issue is happening on WiFi connections only, or on both WiFi and wired connections?

Have you rebooted your Hub recently? If not, please give your Hub a reboot and keep an eye on your connection.

Please let us know if you're still having the same issue after this, so we can look into this further if needed.

Thanks!

[Spoony36]

Hi

Hub seems to have stabilised in regards to rebooting but WiFi is hit and miss.

will continue to monitor over the coming days but if you could just check hub stats your end in regards to power levels, T3/T4 timeouts and network log to see everything is now looking ok I’d much appreciate it 

[Paul_DN]

Hi 

Spoony36,

Thank you for coming back to us, we are glad to hear your Hub has stabilised however I have had a look at your connection out end nd your levels are now looking much better than yesterday, I cannot see any current issues.

Regards

Paul.

[Spoony36]

Hi

can you check the logs and stats again as it seems to be playing up again.

Wifi says it’s connected but pages not loading

[Spoony36]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	355000000	-2.7	38	256 qam	28
2	203000000	0.9	40	256 qam	9
3	211000000	0.5	38	256 qam	10
4	219000000	0.5	40	256 qam	11
5	227000000	0.2	38	256 qam	12
6	235000000	0	38	256 qam	13
7	243000000	-0.2	38	256 qam	14
8	251000000	-0.2	38	256 qam	15
9	259000000	-0.5	40	256 qam	16
10	267000000	-0.5	38	256 qam	17
11	275000000	-0.7	40	256 qam	18
12	283000000	-0.5	38	256 qam	19
13	291000000	-0.7	38	256 qam	20
14	299000000	-0.9	38	256 qam	21
15	307000000	-1.4	38	256 qam	22
16	315000000	-1.7	38	256 qam	23
17	323000000	-2	38	256 qam	24
18	331000000	-2	38	256 qam	25
19	339000000	-2.2	38	256 qam	26
20	347000000	-2.4	38	256 qam	27
21	363000000	-2.9	38	256 qam	29
22	371000000	-3.4	38	256 qam	30
23	379000000	-3.7	38	256 qam	31
24	387000000	-3.7	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	1014	7287
2	Locked	40.3	5971	5905
3	Locked	38.9	5134	7366
4	Locked	40.3	3253	7670
5	Locked	38.9	1958	7291
6	Locked	38.9	2050	7412
7	Locked	38.6	1782	7520
8	Locked	38.6	985	7324
9	Locked	40.3	977	7076
10	Locked	38.9	1125	6977
11	Locked	40.3	1187	6925
12	Locked	38.9	1750	6459
13	Locked	38.9	3132	5412
14	Locked	38.9	53822	7864
15	Locked	38.6	191773	7862
16	Locked	38.6	183504	7894
17	Locked	38.9	18134	7792
18	Locked	38.9	1524	7769
19	Locked	38.9	978	7744
20	Locked	38.6	965	7669
21	Locked	38.9	1541	7042
22	Locked	38.6	3175	6236
23	Locked	38.6	2854	5457
24	Locked	38.9	2414	4141

[Spoony36]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299976	47.5	5120	64 qam	1
2	39400004	44.5	5120	64 qam	4
3	46200021	45	5120	64 qam	3
4	53700009	46	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0