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kevsn1
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Hub Cable

Hi,

I need to move my hub but need a longer coax cable to do this.

 

what is the best way to do this?

 

TIA

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MikeRobbo
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Alessandro Volta
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Re: Hub Cable

You need to phone in.

It will cost £99 for a 'No Fault' callout.


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Z92
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Re: Hub Cable

We can only recommend the official way as it's the only way which doesn't break the terms and conditions of service. 

Which is to pay £99 for an engineer to come out and relocate the equipment for you. They'll make any cable adjustments necessary and check the signal levels. You'll then sign off on the work once you are happen with it. 

What is the reason you want to move your hub? There might be alternative way to achieve the same end result without moving your hub. 

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kevsn1
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Re: Hub Cable

im moving my tv and av unit which are all currently wired connections...yer there is no way im paying them £99 to what is just giving my a 4m length of cable

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MikeRobbo
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Alessandro Volta
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Re: Hub Cable

They don't just 'give you a 4m length of cable'. The cable balance is also checked and adjusted to ensure that the new cable does not affect other users in the area.

As a warning, if you go down the DIY route and power levels go wrong you will be liable for any work to put things right.


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Z92
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Re: Hub Cable


@MikeRobbo wrote:

As a warning, if you go down the DIY route and power levels go wrong you will be liable for any work to put things right.


Which may be substantially higher than £99 if an engineer has to check every connection in a cabinet to try and find the fault/interference... 

The other option is to cancel VM and signup with another ISP, then come back in 12 months and pay £35 for an engineer installation which will modify the cable to suit, you may also be charged an activation fee. 

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